Terms of Service

Terms of Service or Product

These terms constitute a legally binding and enforceable agreement between Globe GLOBE AUTOMOBILES PRIVATE LIMITED (JCBL ACCESSORIES) (“Company/we/us/our”) and its Users (“User/you/your”) and govern your use of the Platform to browse and/or avail the Service or Products or Product displayed by us on the Platform. By accessing and using our Service or Products, you agree to be bound by these terms, establishing a contractual relationship between you and the Company. In case you do not agree to the terms, you may not use or access or stop your use or access of our Service or Products. These Terms expressly supersede prior written agreements with you. The Company requests the User to carefully go through these terms & conditions (“Terms and Conditions” or “Terms”) prior to accessing the Platform or availing Service or Products or Product (as defined below) using the Platform.

The Company reserves the right, in its sole discretion, to change, modify or amend the Terms for complying with the legal or regulatory framework and for other legitimate business purposes, at any time, and the Company will post the amended Terms at the domain https://jcblaccessories.com/policies/terms-of-Service or Product. It is your responsibility to review the Terms for any changes and you are encouraged to check the Terms frequently. The Company shall not be under an obligation to notify Users of any changes to the Terms and Conditions. If you continue to use the Platform, Content (as defined below) and/or Service or Products or Product after the updated Terms and Conditions have been published, it shall be deemed that you have read and understood and accept the updated Terms and Conditions. Any reference to Terms and Conditions, made herein shall refer to the latest version of the Terms and Conditions.

No information provided on the Platform shall be considered a substitute for your independent investigation. These Terms are collectively an electronic record in terms of the Indian Contract Act, 1872; the Information Technology Act, 2000, the rules made thereunder; and the amended provisions pertaining to the electronic records in various other statutes as amended by the Information Technology Act, 2000. These Terms are generated by a computer system and do not require any digital or electronic signature.

 

DEFINITIONS

“Content” will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. "Your Content" or "User Content" means Content that you upload, share or transmit, through or in connection with the Service or Products, such as likes, ratings, reviews, images, photos, messages, profile information, and any other materials that you publicly display or displayed in your account profile. "GLOBE AUTOMOBILES PRIVATE LIMITED (JCBL ACCESSORIES) Content" means Content that the Company creates and makes available in connection with the Service or Products or Product including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Service or Products or Product excluding Your Content.

“Estimated Cost” will include the Service or Product provider’s approximation of what the Service or Product is likely to cost. The purpose of cost estimation is to predict the quantity, cost, and price of the resources required to complete a job.

“Membership Plan(s)” means subscription or other kinds of membership offers provided by the Company to Users from time to time through online or offline media. The terms, conditions and prices of such plans shall be communicated through the applicable media at the time of issuance of such offers.     

 “Service or Product(s)” means Service or Products or Product provided through the Platform, as described in further detail under Clause 3 below. The Service or Products or Product provided through the Platform may change from time to time, at the sole discretion of the Company.

“User” or “You” shall mean any individual who use website (primarily out of the manufacture warranty period) in urban centers especially metros, who is desirous of availing Service or Products or Product on the Platform as and who are registered on the Platform for this purpose.

 

SERVICE OR PRODUCTS

The Service or Products or Product constitute a technology platform that enables Users of the Company’s Platform, provided as part of the Service or Products, to arrange and schedule purchases of products. Once you submit a request, we may provide you with a list of possible Service or Product providers along with their experience information. 

You acknowledge that the Company does not provide any repair and maintenance Service or Products or Product for its customers and that all such above stated Service or Products or Product are provided by other independent third-party contractors who are not employed by the Company. 

ELIGIBILITY

You hereby represent and warrant that you are eighteen (18) years of age or above and are fully able and competent to understand and agree to the terms, conditions, obligations, affirmations, representations, and warranties set forth in these terms, and to abide by and comply with the Terms stated therein.

You are in compliance with all laws and regulations in the country in which you live when you access and use the Service or Products. You agree to use the Service or Products or Product only in compliance with these Terms and applicable laws, and in a manner that does not violate our legal rights or those of any third-parties.

If you will be using the Service or Products or Product on behalf of an organization, you agree to these Terms on behalf of that organization and you represent that you have the authority to act on behalf of your organization.

 

USE OF SERVICE OR PRODUCTS

You must create an account in order to use some of the features offered by the Platform. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy available on our app/website. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account details, all changes and updates submitted through your account, and all activities that occur in connection with your account.

Following sign-up, we will make certain Service or Products or Product available to you free of charge. We reserve the right to add, change or remove Service or Products or Product or product from our Platform at any time, and may make certain Service or Products or Product  chargeable at our discretion.

You must only book a Service or Product if you have a genuine requirement for the work detailed to be performed. You must only post feedback in relation to a Service or Product provider if you have availed Service or Product from them as a result of your use of the Platform.

 

SUPPORT

The Company offers an email as well as phone call based support system along with an online knowledge pool of FAQs. In case you require any assistance or support, you may access support resources or contact our support by emailing at customersupport@jcblaccessories.com or calling our helpline at +91-9958884520 (Monday to Sunday between 7 am and 9 pm).

The Company shall revert to every complaint at the earliest upon receipt of the complaint during the business days. Further, the Company shall take the best possible efforts to redress the complaint within 7 days of receipt of the complaint. Any suggestions by the Company regarding the use of the Service or Products or Product shall not be construed as a warranty.

The User agrees and acknowledges that the Company shall address and attempt to resolve the complaint received in accordance with the standard policies and procedures adopted by the Company, the User’s disapproval/discontent with the outcome/mode of redressal shall not be deemed to mean non-redressal of the complaint by the Company. Any suggestions by the Company regarding the use of the Service or Product shall not be construed as a warranty.

The Company shall take reasonable care and measures required for the safety of your car in our possession. In the event, the User’s car is stolen while in the possession of the Company, the Company will take all reasonable measures and extend necessary support to the User for recovering their products, such as, promptly informing the User of the occurrence of the theft, immediately report the theft to the nearest police station, co-operate and aid the local authorities to recover the vehicle, etc.

 

PROHIBITED USAGE OF THE PLATFORM

Users shall be prohibited from carrying out any illegal activity in the Platform including but not limited to acts mentioned are violating or attempting to violate the integrity or security of the Platform; transmitting any information on or through the Platform that is disruptive or competitive to the provision of our Service or Products; intentionally submitting on the Platform any incomplete, false or inaccurate information; making any unsolicited communications to other Users; using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Platform; circumventing or disabling any digital rights management, usage rules, or other security features of the Platform. Any unlawful activities on the Platform are prohibited by the laws of India.

The Company shall, upon obtaining knowledge by itself or being brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned above, be entitled to disable such information that is in contravention of this Clause 7. We shall also be entitled to preserve such information and associated records for at least 90 days for production to governmental authorities for investigation purposes. In case of non-compliance with any applicable laws, rules or regulations, or the Agreement (including the Privacy Policy) by a User, we shall have the right to immediately terminate your access or usage rights to the Platform and Service or Products or Product and to remove non-compliant information from the Platform.

We may disclose or transfer User-generated information to our affiliates or governmental authorities in such manner as permitted or required by applicable law, and you hereby consent to such transfer by us. In accordance with the applicable laws, we shall transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by us, only if such transfer is necessary for the performance of the lawful contract between the Company or any person on its behalf and the User or where the User has consented to data transfer.

 

USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

All comments, feedback, reviews, suggestions, ideas, and other submissions disclosed, submitted or offered to the Company on or by the Platform or otherwise disclosed, submitted or offered in connection with your use of the Platform (collectively, the "Comments") shall be and remain Company’s property. Such disclosure, submission or offer of any Comments shall constitute an assignment to the Company of all worldwide rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. Thus, the Company will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. The Company shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay to User any compensation for any Comments; or (3) to respond to any User Comments.

You agree that no Comments submitted by you to the Platform will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights(s). You further agree that no Comments submitted by you to the Platform will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content of any Comments you make.

Additionally, you agree not to upload, post, e-mail or otherwise send or transmit any material designed to interrupt, destroy or limit the functionality of our Service or Product on the Platform. We may terminate or restrict your use of our Platform and Service or Products or Product if you violate these Terms or engage in any illegal or fraudulent use of our Platform or Service or Products. 

You agree that neither you nor anyone acting on your behalf, will directly or indirectly, publish, post, or otherwise issue any defamatory comments or remarks, in writing, orally or electronic format, against the Company, and its respective employees, clients, operations or Service or Products. Any violation of these Terms or intimidation for such will make you liable to compensate the Company for losses caused due to such acts of yours. In order to recover the damages and losses and prosecute you for illegal defamation, the Company shall be entitled to initiate civil and/or criminal proceedings against you as per the appropriate law, by the Company.

 

USER DATA

You represent and warrant that any information provided by you in connection with your use of the Platform is and shall remain true, accurate and complete and that you will maintain and update such information regularly. You agree that if any information you provide to us is false, inaccurate, obsolete or incomplete, we may terminate your use of and access to the Platform.

You agree that the Company, may, in accordance with its Privacy Policy, collect and use your information, technical data, and related information for the validation of the documents submitted. The Company may use information and data pertaining to your use of the Service or Products or Product for analytics, trends identification, and purposes of statistics to further enhance the effectiveness and efficiency of the Platform and transfer the same to its group companies and Service or Product providers in furtherance of your access to these Service or Products. You provide your consent to such use and sharing of your information.

Subject to applicable laws, the Company may be directed by law enforcement agencies or the government and related bodies to disclose data in relation to Users in connection with criminal proceedings. You understand and agree that in such instances, the Company shall have the right to share such data with relevant agencies or bodies.

 

INTELLECTUAL PROPERTY RIGHTS

The Platform is designed, updated and maintained independently by the Company. When you access the Platform, you do so under a license granted from us. All rights, titled and interest in text, graphics, audio, design and other works on the Platform together with all the intellectual property related thereto including inter alia the domain name, copyrights, the look and feel of the Platform, the trade name and trademarks, patents and designs are the sole property of the Company or its licensors. All third-party trademarks and brand names that appear on the Platform are the property of their respective owners. Content on the Platform is for personal use only, unless permitted otherwise. Any alteration of the material or use of the material contained in the Platform for any commercial purpose is a violation of the intellectual property of the Company and/or its affiliates or associates or of its third-party information providers. We reserve the right to suspend or cancel the Service or Product at any time if a computer virus, bug, or other technical problem corrupts the security or proper administration of the Service or Product.

You acknowledge and agree that through your use of the Platform or by availing any Service or Products or Product through or at the Platform, no right (empress or implied) is granted to you in respect of such Content. The Company reserves the right to change or modify the Content from time to time at its sole discretion.

 

LICENSE

Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable licence to (i) access and use the Applications on your personal device solely in connection with your use of the Service or Products; and (ii) access and use any content, information, and related materials that may be made available through the Service or Products, in each case, solely in connection with your use of the Service or Products. The Company and its licensors reserve all rights not expressly granted herein.

You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Platform and Service or Products, except as expressly permitted in the Terms and Conditions. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by the Company or its licensors, except for the licenses and rights expressly granted in the Terms and Conditions. The Platform and the intellectual property rights vested therein are owned by the Company.

 

LIMITATION OF LIABILITY

The Company does not warrant that the results that are obtained from the use of the Service or Product will be accurate or reliable. You agree that except as expressly stated by the Company, the Service or Products or Product and all the products provided/delivered to you through the Service or Product are provided 'as is' and 'as available for your use, and are without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties. While we endeavour to ensure your access and use of the Platform is safe, we cannot and do not represent and warrant that the Platform or its server will be error-free, uninterrupted, free from unauthorized access, and/or otherwise meet your requirements.

In no case are our directors, employees, affiliates, agents, contractors, interns, suppliers, Service or Product providers or licensors, liable for indirect, incidental, special, exemplary, punitive or consequential damages, including lost profits, lost data, personal injury or property damage related to, in connection with, or otherwise resulting from any use of the Service or Products, even if the Company has been advised of the possibility of such damages.

The Company shall not be liable for any damages, liability or losses arising out of your use of or reliance on the Service or Products or Product or your inability to access or use the Service or Products; or any transaction or relationship between you and any third-party provider or any delay or failure in performance resulting from causes beyond Company’s reasonable control.

 

EXEMPTIONS TO LIABILITY OF COMPANY

User further agrees and confirms that the Company shall not be responsible, in any manner whatsoever, for any delay/unavailability of Service or Products or Product or failure to meet its obligations under the Terms and Conditions, which may be caused, directly or indirectly, due to: your failure to cooperate; your unavailability and/or unresponsiveness; your failure to provide accurate and complete information; your failure to provide or facilitate the submission of User materials in a timely manner; or any event beyond the Company’s reasonable control.

User further agrees that the Company shall be only liable to provide assistance and cooperation in the event of theft or accident of the vehicles while in the premises of the Service or Product partners. The Company shall provide all requisite assistance in a timely manner in respect of any insurance claims, reporting to police and/or any other formal steps as may be required but shall not be liable to compensate the User for its loss unless the same is caused due to an act solely attributable to the Company or due to gross negligence of Company (and not the Service or Product partner).

 

BILLING/CHARGES

You acknowledge that by using the Service or Products, you may be subject to charges from a third-party Service or Product provider for the Service or Products or Product you receive ("Charges"). The Company, as a limited payment collection agent for a third-party Service or Product provider, will facilitate your payment of the applicable Charges after you have received Service or Products or Product through your use of the Service or Product. The Charges will be handled as if you had directly paid the third-party Service or Product provider. All Charges will include all applicable taxes unless otherwise specified by law. Unless otherwise stated by the Company, all Charges paid by you are final and non-refundable. 

The Charges may be updated or changed at any time as per the analysis of the third-party Service or Products or Product provider or your new requests. The updated Charges shall be communicated to you by the Company and only upon your approval of the Charges, the Service or Products or Product will be provided by the third-party Service or Product provider. 

You acknowledge that the Charges from a third-party Service or Product provider shall be duly paid and on account of default in payment, the same shall be considered as a breach of these terms. In the event you commit such a default/breach, you shall be liable to pay the liquidated damages of an amount equivalent to the value of the said Service or Products. You hereby authorize the Company to deduct or collect the amount payable as liquidated damages through such means as the Company may exercise.

In case of any material changes have been made and there is a default in payment by the User, the Company has a right to keep the vehicle in its possession until and unless payment in full has been made by the User along with other costs if applicable. In the event you fail to make the payment of the Charges despite the passage of more than 90 days since the completion of the Service or Products, the Company shall be entitled to recover the same by selling off your vehicle.

You acknowledge that you will be liable for the payment of towing Service or Products or Product provided by the Company as per the Company’s Charges.

Membership Plans will be offered by the company from time to time through its website, app, social and print media. You can purchase the membership through the Platform by adding it into the cart, checking out and making the payment.

The Company reserves the right to alter/modify/suspend/discontinue any terms and conditions associated with the Fee including but not limited to the period, rate, Service or Products or Product included in the membership. Further, the Company shall give you notice of any change made to the features of the membership prior to the expiry of the same. We will provide you with advance notice of any change in Fees.

Payment for the Service or Products or Product by the Users may be processed through the third-party internet payment Service or Product providers. By purchasing any Service or Products or Product through the Platform, the User hereby consents and agrees to abide by such third-party Internet payment Service or Product providers’ applicable terms and conditions and privacy policies. The User agrees and acknowledges that the Company has no responsibility or liability under the terms and conditions and policies of the third-party internet payment Service or Product provider. In the event such third-party internet payment Service or Product providers’ customer terms and conditions or privacy policies are not acceptable to you, please do not purchase such Service or Products or Product through the Platform.

Additionally, we have no authority over, or liability for, the delivery, safety, legality or any other such aspect of transactions or Service or Products or Product availed by the Users through the third-party internet payment Service or Product providers. The Company will not be responsible for ensuring that any third-party internet payment Service or Product provider the Users operate with, will carry out the complete transaction, or has the appropriate authority to do so. In the event, the Users experience any disruptions or problems while making the payment for the Service or Products or Product through the third-party internet payment Service or Product providers, or if the User has a dispute with such third-party internet payment Service or Product providers, the User should resolve the disruptions, problems or disputes directly with that third-party internet payment Service or Product provider.

 

CANCELLATION AND REFUND

You have no right to request a refund or cancellation for an accepted Service or Product from the Platform. Once an order is placed (i.e., upon acceptance of the estimated cost by the User), you shall not be entitled to cancel such order or seek a refund for the Service or Products or Product provided.

 

DISPUTE RESOLUTION

In case of any dispute or difference between the User and the Company, regarding the interpretation of these terms, any claims or any disputes arising out of or pursuant to these terms, the same shall be referred to a sole arbitrator who shall be appointed by mutual consent. The proceedings shall be conducted under the provisions of the Arbitration and Conciliation Act, 1996, and the courts of Delhi shall have sole jurisdiction over the matter and/or for the enforcement as the case may be.

 

GOVERNING LAW

These Terms and any separate agreements whereby we provide you Service or Products or Product shall be governed by and construed in accordance with the laws of India and jurisdiction of Haryana, India.

 

GENERAL PROVISIONS

Severability: If any provision of these Terms is found to be illegal or unenforceable by a court or other competent authority, the remaining provisions of these Terms will remain in effect. If a part of an unlawful or unenforceable provision could be made lawful or enforceable if that part were removed, the rest of the provision will remain in effect (unless that would contradict the clear intention of the clause, in which case the entirety of the relevant provision will be deemed to be deleted).

Waiver: Any failure by the Company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by the Company of that provision or right.

The Company provides these Terms so that you are aware of the Terms that apply to your use of the Platform and Service or Products. You acknowledge that the Company has given you a reasonable opportunity to review these Terms and you have agreed to them.

The Terms and Conditions are personal to you and are not assignable or transferable by you except with Company’s prior written consent. The company may assign, transfer or delegate any of its rights and obligations hereunder without any consent.

All notices under the Terms and Conditions will be in writing and will be deemed to have been duly given when received if personally delivered or sent by certified or registered mail, return receipt requested; when receipt is electronically confirmed, if transmitted by facsimile or e-mail; or 2 days after it is sent, if sent for next day delivery by recognized overnight delivery Service or Product.

No agency, partnership, joint venture, or employment relationship is created as a result of the Terms and Conditions and neither party has any authority of any kind to bind the other in any respect.

 

TERMINATION

The Company may terminate your usage of the Platform or any Service or Product at any time for any reason, including breach of the Terms and Conditions. The Company has the right (but not the obligation) to refuse to grant access to the Platform. Except for the rights and licenses granted in these Terms, we reserve all other rights and grant no other rights or licenses, implied or otherwise.

Once temporarily suspended, indefinitely suspended or terminated, you may not continue to use the Platform under the same account, a different account or re-register under a new account. On termination of an account due to the reasons mentioned herein, such User shall no longer have access to data, messages and other material kept on the Platform by such User. 

You may terminate these terms at any time, for any reason. The obligations and liabilities incurrent by the parties prior to the termination date, for all intents and purposes, will survive the termination of these Terms. These Terms will remain in effect until either you or we terminate them. If you fail, or we suspect you have failed, to comply with any term or provision of these Terms, we may terminate this agreement without notice, and you will remain liable for all amounts due up to and including the date of termination.

 

INDEMNIFICATION

You shall defend, indemnify, and hold harmless the Company, its affiliates/subsidiaries/joint venture partners and each of its, and its affiliates’/subsidiaries/joint venture partners’ employees, contractors, directors, suppliers and representatives from all liabilities, losses, claims, and expenses, including reasonable attorneys’ fees, that arise from or relate to your use or misuse of, or access to, the Service or Products or Product and Platform; or your violation of the Terms and Conditions; or any applicable law, contract, policy, regulation or other obligation. We reserve the right to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will assist and cooperate with us in connection therewith.

 

CONTACTING YOU

You agree that we may contact you through telephone, email, SMS, or any other means of communication for the purpose of obtaining feedback in relation to Platform or our Service or Products; obtaining feedback in relation to any other Users listed on the Platform; or resolving any complaints, information, or queries by other Users regarding your critical Content.

You agree to provide your fullest co-operation further to such communication by the Company.

By submitting suggestions or other feedback regarding our Service or Products/Platform, you agree that we can use and share such feedback for any purpose without any compensation to you and we are under no obligation to keep such feedback confidential.