Refunds And Returns
Our Return Policy
It’s OK to change your mind. We value your decision, and that’s why we have a proper return policies.
Following are the points in case of returns:-
- All the product will fall under the replacement policy in case product delivered is faulty or nor supported by any means, it was meant to be used.
- Refunds and replacements will done only if the product received is in original condition and not tempered.
- In case of Replacement/exchange a unboxing video is mandatory to share with the customer care team for the verifications purposes.
- Without video refund or replacement will not be initiated.
- In case, product received is faulty. Then product has to be returned at our office address mentioned below in an original condition and with all parts and accessories.
- Your refund will be processed immediately once the order is picked and received at our warehouse.
- For products value more than Rs 3000, only replacement is applicable. No returns will be entertained, the same applies to customised products as well.
- If product received in a damaged or defective condition. Then, this needs to be conveyed to the JCBL Accessories support team within 2 days of receiving the package.
- Once customer has shared the images of the damaged or defective product, as requested by our customer support team, we will then validate them and initiate the refunds accordingly.
- Once the validation of the damaged or defective product is completed, the returns & replacement team will process your request for return/replacement.
P.S. There is no trial period on any product.
HOW TO INITIATE A RETURN
- Call the JCBL Accessories Support Team at +91-9958884521 or email at firstname.lastname@example.org to raise your return request within 7 days of receiving the package.
- Fill in a simple JCBL Accessories Order Return Form.
- Your return request will be validated by our support team in 24-48 hours.
- You will be notified every step of the way through email.
- We will be arranging for your return to be picked up in 7-8 business days post-validation of the request.
- Once your return is picked up, we will process your refund. Normally the banks take 7 – 10 days to credit the refund to your account.
JCBL™ Terms & Conditions
- The prices displayed on the website are inclusive of GST. JCBL Accessories is the brand name under Globe Automobile Pvt Ltd reserves the right to change the prices at its discretion without informing the customer.
- Standard delivery for all JCBL Accessories products across India is free.
- Delivery of goods will take place at the address entered during the order process.
- In case you want to change the delivery address, please call us at +91-9958884521 or email at email@example.com.
- Address Changes will be done if product is not dispatched.
- The customer will have to bear the delivery charge in case the delivery address wrong.
- For logistical reasons, JCBL Accessories reserves the right to split shipments.
- All major credit cards and debit cards are accepted.
- Customer can also pay using Internet Banking.
- EMI offer is applicable only with the top banks which have tie-ups with our payment gateway.
Force Majeure Event
We will not be liable or take responsibility for any failure to perform, delay in performance, or any other obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission, accident, or Act of God beyond our reasonable control.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
In case of the unavailability of one or more JCBL Accessories products, the customer will be notified by email or telephone. The amount paid will be recalculated, and the customer will be refunded for the unavailable product. In case no products are available, the customer will be notified by email or telephone and will be fully refunded.
Offers and Coupons
JCBL Accessories will introduce offers, discounts, and coupon codes on a time-to-time basis, and this will be completely at the discretion of the brand. JCBL Accessories reserves the right to withdraw the offers and coupons without any notification.
JCBL Accessories discount codes are only available on full purchases, paid upfront. JCBL discount codes are not available on orders that use the EMI option. JCBL is the brand name under Globe Automobile Pvt Ltd cannot take responsibility for discount codes published without permission on third-party websites. Discount codes may be subject to additional terms and conditions (including an expiry date/time), which will be shared at the point of publication. All discount codes are subject to availability, and only one code can be used per order.
For Return and Refunds:-
Timings:- IST 10 AM to 6:30 PM